How does it work?
1. Step
Choose a monthly or quarterly subscription, or an individual set from previous months
2. Step
Orders must be placed by the last day of the month. Our mystery boxes are always shipped between the 5th and 15th of the following month.
3. Step
The box will be delivered by courier directly to your door
4. Step
Open your box and let the lingerie remind you of your uniqueness, give you confidence and a feeling of exceptionality
All this you will find in the Mystery Box
Our Mystery box contains not only a beautiful lingerie set, but also a small gift, a personal letter full of self-love, and a unique fragrance.
Sets from our previous Mystery Boxes
Stories of real women
NEED HELP?
FREQUENTLY ASKED QUESTIONS
If you can't find the answer, don't hesitate to contact us, we'll be happy to help you.
Transportation
Our mystery boxes are always shipped between the 5th and 15th of the month.
If you do not receive the goods by this time, please contact us at our email
In Slovakia we cooperate with the DPD courier service
In the Czech Republic, the box will be delivered to you by the courier company Zásilkovna.
How does it work?
All information on how the mystery box subscription works can be found in the How it works? section.
We always pack our goods in gift boxes, in which, in addition to the underwear, you will receive a motivational card with the theme of the month and a small gift.
At Muse Lingerie, we strive to provide you with an experience and surprise along with beautiful lingerie.
If you have changed your payment card for any reason and you have an active mystery box subscription with us, write to us and we will send you an email with a link where you can update your card.
Size chart
To correctly measure your underwear size, you need to measure:
- Bra:
Underbust: Measure just under the bust to find the exact size in cm
Bust: Measure the fullest part of your breasts to determine the correct cup size.
- Panties:
Waist: Measure at the narrowest part of the waist
Hips: Measure at the widest part of your hips.
You can always find our size chart with each underwear set or in the Size Chart section.
Complaints and returns
Our mystery boxes are always shipped between the 5th and 15th day of the month.
In case you do not receive your set, please send us a message and we will do everything to correct the error.
If the size does not fit, please contact us and we will do everything we can to help you.
A request for exchange of goods can be made no later than 14 days from receipt of the goods.
The costs associated with shipping for exchanging goods will be paid by the buyer.
Returned goods must be in undamaged condition with no signs of wear. The box must be undamaged and must contain complete packaging, including cards and gift.
The goods must be returned exactly according to the return instructions. If you send the goods to a different delivery location than stated in the return information, the seller is entitled to charge a fee of €2 for processing.
If you want to return the goods for any reason, write to us at our email or contact us on our Instagram.
A request for return of goods can be made no later than 14 days from receipt of the goods.
The costs associated with shipping for exchanging goods will be paid by the buyer.
Returned goods must be in undamaged condition with no signs of wear. The box must be undamaged and must contain complete packaging, including cards and gift.
The goods must be returned exactly according to the return instructions. If you send the goods to a different delivery location than stated in the return information, the seller is entitled to charge a fee of €2 for processing.
The cost of packaging in the amount of €2 is automatically deducted from the total amount to be refunded to the buyer.
You can find all further information about the exchange/return policy here.