If the size doesn't fit, please contact us and we will do our best to help you.

Returns and Exchanges

• Period: Requests for an exchange or return must be made within 14 days of receiving the goods at the latest.
• Condition of goods: The goods must be undamaged and show no signs of wear. The box must be undamaged and contain the complete packaging, including cards and the gift.
• Exceptions: Custom-made sets cannot be cancelled or returned once received.
• Procedure: Please notify us in advance about an exchange or return via email (info@muse-lingerie.com) or through our Instagram.
• Costs: Return or exchange shipping costs are borne by the buyer. For each returned item that has been unpacked or tried on, the seller charges a fee of €4.00 (incl. VAT) for mandatory hygienic inspection, disinfection, and restoration of protective and packaging elements; the refunded amount will be reduced by this fee.
• Important: Please return the goods strictly according to our instructions. Sending them to a different address is subject to a €2 fee.

Order and Subscription Cancellation

• Order cancellation: Possible within 24 hours of creation at the latest.
• Subscription cancellation: If cancelled after the 15th day of the month, a cancellation fee of 15% of the price may apply.
• Unclaimed packages: In the event of an unclaimed package, a fee of €2.80 is charged (to cover the courier's return shipping costs).

Complaints and Refunds

• Manufacturing defects: Contact us within 5 business days of receiving the package at info@muse-lingerie.com. Please include a brief description and photos of the defect.
• Refund period: Within 14 business days of receiving the returned package.

In the event of an order cancellation, the customer is charged cancellation fees in accordance with the e-shop rules (transaction fees of 2% and packaging fees of €1.50).

These terms and conditions are valid and effective as of September 11, 2023.