Why stop at just one set? Treat yourself every month!
NEED HELP?
FREQUENTLY ASKED QUESTIONS
If you don't find an answer, don't hesitate to contact us, we'll be happy to help you
Shipping
All sets are dispatched within 7 calendar days. If you do not receive your order within this time, please contact us at our email address
In Slovakia, we cooperate with the courier service DPD
In the Czech Republic, the box will be delivered to you by the courier company Zásilkovna
How does it work?
We always pack our products in gift boxes, in which, in addition to your lingerie, you will receive a motivational card with the theme of the month and a small gift
At Muse Lingerie, we strive to provide you with an experience and a surprise along with beautiful lingerie
Size guide
To correctly measure your underwear size, you need to measure:
- Bra:
Underbust circumference: Measure directly under the breasts to determine the exact size in cm
Bust circumference: Measure the fullest part of the breasts to determine the correct cup size
- Panties:
Waist: Measure at the narrowest part of the waist
Hips: Measure at the widest part of the hips.
You can always find our size chart with every lingerie set or in the Size Chart section
Claims and returns
Lingerie sets are shipped 5-7 business days after your order is placed
In the event that you do not receive your set, please send us a message and we will do everything possible to rectify the error
If the size does not fit, please contact us and we will do everything we can to help you.
Requests for product exchanges must be made no later than 14 days from receipt of the goods.
Shipping costs associated with the product exchange are to be covered by the buyer.
Returned goods must be in undamaged condition with no signs of wear. The box must be undamaged and must contain the complete packaging, including cards and any gifts.
Goods must be returned exactly according to the return instructions. If you send the goods to a delivery location other than the one specified in the return information, the seller is entitled to charge a processing fee of €2.
If you wish to return the goods for any reason, please write to us at our email or contact us via our Instagram
A return request can be made no later than 14 days from the receipt of the goods
Shipping costs for exchanging goods shall be paid by the buyer.
The returned goods must be in an undamaged condition with no signs of wear. The box must be undamaged and must contain the complete packaging, including cards and the gift.
Goods must be returned exactly according to the return instructions. If you send the goods to a delivery location other than the one specified in the return information, the seller is entitled to charge a handling fee of €2.
Packaging costs in the amount of €2 are automatically deducted from the total refund amount to the buyer
All further information regarding the exchange/return policy can be found here
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