Why stop at just one set? Treat yourself every month!
NEED HELP?
FREQUENTLY ASKED QUESTIONS
If you cannot find the answer, do not hesitate to contact us; we will be happy to help you
Transport
We ship all sets within 7 calendar days. If you do not receive the goods within this time, please contact us via our email
In Slovakia, we cooperate with the courier service DPD
In the Czech Republic, your box will be delivered by the courier company Zásilkovna
How does it work?
We always pack our products in gift boxes, in which, in addition to your lingerie, you will receive a motivational card with the theme of the month and a small gift
At Muse Lingerie, we strive to provide you with an experience and a surprise along with beautiful lingerie
Size chart
To correctly measure your underwear size, you need to measure:
- Bra:
Underbust circumference: Measure directly under the breasts to determine the exact size in cm
Bust circumference: Measure the fullest part of the breasts to determine the correct cup size
- Panties:
Waist: Measure at the narrowest part of the waist
Hips: Measure at the widest part of the hips.
You can always find our size chart with every lingerie set or in the Size Chart section
Claims and returns
Lingerie sets are shipped 5-7 business days after your order is placed
In the event that you do not receive your set, please send us a message and we will do everything possible to rectify the error
In case of an ill-fitting size, please contact us and we will do our best to assist you.
An exchange request can be made no later than 14 days after receipt of the goods.
The costs associated with return shipping for an exchange are to be paid by the buyer.
The returned goods must be in an undamaged condition with no signs of wear. The box must be undamaged and must contain the complete packaging, including cards and any gift.
The goods must be returned strictly according to the return instructions. If you send the goods to a delivery address other than the one specified in the return information, the seller is entitled to charge a processing fee of €2.
If you wish to return the goods for any reason, please write to us at our email or contact us via our Instagram
A return request can be made no later than 14 days from the receipt of the goods
Shipping costs for exchanging goods shall be paid by the buyer.
The returned goods must be in an undamaged condition with no signs of wear. The box must be undamaged and must contain the complete packaging, including cards and the gift.
Goods must be returned exactly according to the return instructions. If you send the goods to a delivery location other than the one specified in the return information, the seller is entitled to charge a handling fee of €2.
Packaging costs in the amount of €2 are automatically deducted from the total refund amount to the buyer
All further information regarding the exchange/return policy can be found here
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