Why stop at just one set? Treat yourself every month!
NEED HELP?
FREQUENTLY ASKED QUESTIONS
If you don't find an answer, don't hesitate to contact us, we'll be happy to help you
Shipping
All sets are dispatched within 7 calendar days. If you do not receive your order within this time, please contact us at our email address
In Slovakia, we cooperate with the courier service DPD
In the Czech Republic, the box will be delivered to you by the courier company Zásilkovna
How does it work?
We always pack our products in gift boxes, which, in addition to lingerie, contain a motivational card with the month's theme and a small gift
At Muse Lingerie, we strive to provide you with an experience and a surprise along with beautiful lingerie
Size chart
To correctly measure your underwear size, you need to measure:
- Bra:
Underbust circumference: Measure directly under your bust to determine the exact size in cm
Bust circumference: Measure the fullest part of your bust to determine the correct cup size
- Panties:
Waist: Measure the narrowest part of your waist
Hips: Measure the widest part of your hips.
Our size chart can always be found with each underwear set or in the Size Chart section
Complaints and Returns
Lingerie sets are shipped 5-7 business days from the date of your order.
If you do not receive your set, please send us a message and we will do everything to rectify the error.
If the size does not fit, please contact us and we will do our best to help you.
A request for an exchange of goods can be made no later than 14 days from the receipt of the goods.
The buyer will cover the costs associated with postage for the exchange of goods.
Returned goods must be undamaged and show no signs of wear. The box must be undamaged and contain complete packaging, including cards and a gift.
Goods must be returned strictly according to the return instructions. If you send the goods to a different delivery address than specified in the return information, the seller is entitled to charge a fee of €2 for processing.
If you wish to return the goods for any reason, please write to us at our email or contact us on our Instagram
A request for return of goods can be made no later than 14 days from receipt of the goods
The costs associated with postage for the exchange of goods will be paid by the buyer.
Returned goods must be in an undamaged condition without signs of wear. The box must be undamaged and must contain complete packaging, including cards and a gift.
The goods must be returned strictly according to the return instructions. If you send the goods to a different delivery location than specified in the return information, the seller is entitled to charge a fee of €2 for processing.
Packaging costs of €2 are automatically deducted from the total amount to be returned to the buyer
All further information on the exchange/return policy can be found here
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